Global events, market disruptors, new alliances are all issues that are requiring the travel industry executives to constantly re-evaluate plans to manage during uncertainty and plan for future global tourism demand. The Institute for Hospitality and Tourism Education and Research (IHTER), a division of the Chaplin School of Hospitality and Tourism Management at Florida International University (FIU) set its sights on addressing key issues faced by the hospitality industry by organizing the 3rd Edition of the Visionary Leaders Forum in Singapore. “The tourism industry has been navigating through turbulent times for well over a decade. As we address these issues here and now, we must also continue to focus on our organization’s long-term vision for success and ensure we are adequetly resourced to seize opportunities in the future,” said Mike Hampton, dean of the Chaplin School of Hospitality and Tourism Management at FIU. Held on November 17 at Pan Pacific Singapore, this exclusive ‘invitation-only’ event brought together senior hospitality leaders to speak candidly about the persistent issues that have a profound impact their ability to stay current, competitive and profitable. Executives brainstormed ideas for revenue optimization that included, driving growth through better customer insight and analytics, an analysis of what is the difference between direct distribution and third-party options, and optimizing profits. Sharing their insight and perspective at this forum were: Shirley Alexander, Lead Consultant, Learning & Development, MacroVision Hospitality Simone Champagnie, Executive Director, FIU's Institute for Hospitality & Tourism Education & Research Henry Chew, Manager, Customer Intelligence, Resorts World Genting William Chua, Director of Revenue Generation & Distribution, HPL Hotels & Resorts Siv Forlie, Vice President, Revenue Management, Shangri-La International Hotels Pierre-Charles Grob, Managing Director, Asia, FastBooking Rosmalia Hardman, Chief Marketing Officer, PT Lippo [...]